Dispensary
Dispensary - Clements and Long Melford
We are a part-dispensing practice and we dispense to patients living in surrounding villages which are more than 1 mile from a chemist.
Contact the dispensary
The Dispensary Manager and their team are there to help you. Please call the practice on 01440 841 300 and ask to speak to a member of the dispensary team.
Dispensary team opening hours are:- Mon – Friday 9.00-11.00 3.30-6.30
Requesting medication as a dispensary patient – please allow 3 working days.
Patients can request repeat prescriptions in the following ways:
-
Request and view repeat prescriptions by logging in to your NHS App or the NHS website, and have them sent to a pharmacy of your choice.
- Use SystmOnline which can be done by clicking on the ‘Order Repeat Medication’ link at the top of this page. If you have not registered for online services you can do so by completing an online services form at the Surgery.
- By completing a repeat prescription form at the Surgery.
Picking up your medication
Your medication can be picked up from:
- Clements Practice
- Long Melford Practice
Delivery service for Clements dispensing patients on Weds and Thurs and Long Melford on a Thursday, by request. Speak to the dispensary team for more information.
Medication Query
If you have a query with regards your medication you can
- Contact the practice via eConsult
- Phone the practice on 01440 841300 to book a telephone call with one of our pharmacists
Other services
You may be invited to have a one-to-one consultation with a Dispenser to discuss your requirements and compliance with your present medication (This is called a DRUM).
Repeat Prescriptions
Patients on regular medication should order their repeat medication allowing at least 3 days' notice.
Repeat Medications can be requested online using SystmOne or by completing a repeat prescription form at the Surgery.
Please note, prescription requests cannot be taken over the phone.
Collections
Unity Healthcare is a part-dispensing practice and we dispense to patients living in the surrounding villages which are more than 1 mile from a chemist.
The dispensary opening times are Monday to Friday, 09:00 - 11:00 and then 15:30 - 18:30. This includes collecting your prescription, telephone requests and the dispensary reception.
Dispensary opening times phone number 01440 841300 choose dispensary option.
When you order a prescription online, you can have it sent electronically to a pharmacy of your choice. This is called a nomination.
The NHS App allows you to order prescriptions, see your available medications and request a new repeat prescription.
To use this service you must be:
- registered with a GP surgery in England
- aged 13 and over
To access the NHS App, download it for free from the App Store and Google Play.
More information available here: www.nhsapp.service.nhs.uk/login
Your Local Pharmacy
Pharmacy Ordering / Collection Service
Your pharmacy can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the Pharmacy of your choice for more information if you wish to use this service.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Prescription Fees
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
- those on specific benefits or through the NHS Low Income Scheme
- those who are age exempt
- those with certain medical conditions
More information is available at NHS Choices.
NHS Charges
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.90
- 12-month prepayment certificate (PPC): £114.50
- 3-month PPC: £32.05
If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website.